Assessment of Capacity Building Initiatives of Selected Retail Chain of Pharmacies in UAE

Abstract

Mervyn Juarez Misajon, Maria Jade Catalan Opulencia*

Today’s dynamic organizational environment demands employees to be up to date in terms of required skills that allow them to accomplish complex tasks in a cost effective, efficient and safe manner. Training serves as a tool that sharpens performance improvement whenever employees are not performing according to specified standards. The assessment of capacity building initiatives in selected retail chain of pharmacies is crucial in determining the path towards organizational efficiency. This study explored the level of training need assessment practices among employees (n=50) being carried out by selected retail chain of pharmacies in the UAE. The study employed the descriptive method utilizing survey questionnaires. The findings yielded very positive results that training helped the retail chain of pharmacies improve its performance to be at par with its competitors. Specifically, the pharmacies focused on the assessment of training and development programs that further helped improve its operations. There is a recommendation that technology be integrated to sustain the organizations’ efficiency and effectiveness.