Abstract

Harif Fadhillah, Nursalam Nursalam, Mustikasari Mustikasari

Health services in hospitals still receive many complaints from the public, including the quality of nursing services. The purpose of this study is to develop a nurse performance model based on knowledge management: SECI with a caring approach to quality of nursing services in hospitals The research design carried out was quantitative with cross sectional design to identify organizational factors, nurse factors, occupational factors, opportunities for knowledge management-based nurse performance: SECI with caring approach. Sample of nurses was 120 respondents and data analysis used SEM-PLS. The hypothesis analysis showed significant result only for working factors variable (T value = 2,658, p = 0.008), because the statistical T-value >1.64 (two-tiled) or >1.96 (one-tiled) and probability value (P value) < 0.05. It can show that ‘ organizational factors, nurse factor variables and opportunity variables do not affect nurse performance, while working factor variables can. Working factors improve nurse performance, which includes objective performance, feedback, correction, form of work, while other factors do not affect nurse performance.