Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?
Abstract
Lukman Hakim, Kemas Imron Rosadi, Minnah El Widdah, Kasful Anwar US, Shalahudin, Mahmud MY.
The main objective of this research is to analyze the practical and strategic effects of the implementation of the plan, do, check, action (PDCA) cycle on innovation capabilities, work productivity, and service quality of private univeristies. The number of incoming and valid questionnaires was 143 respondents. Data processing using the SEM method with SmartPLS 3.0 software. From the results of data analysis, it can be seen that all hypotheses are accepted, indicating that the implementation of the PDCA cycle concept has a positive and significant effect on innovation capabilities, work productivity, and service quality. Innovation capabilities and employee work productivity also have a positive and significant effect on service quality. Another important point is that innovation capability and work productivity have a positive and significant effect as a mediator on the influence relationship between the PDCA cycle and service quality. This study proposes a model to improve the service quality of private universities through increasing and strengthening the application of the PDCA cycle concept through innovation capabilities and work productivity as a mediator.
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| Pubmed Style Hakim L, Rosadi KI, Widdah ME, US KA, Shalahudin , MY M. Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. SRP. 2020; 11(10): 874-883. doi:10.31838/srp.2020.10.131 Web Style Hakim L, Rosadi KI, Widdah ME, US KA, Shalahudin , MY M. Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. http://www.sysrevpharm.org/?mno=17110 [Access: March 28, 2021]. doi:10.31838/srp.2020.10.131 AMA (American Medical Association) Style Hakim L, Rosadi KI, Widdah ME, US KA, Shalahudin , MY M. Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. SRP. 2020; 11(10): 874-883. doi:10.31838/srp.2020.10.131 Vancouver/ICMJE Style Hakim L, Rosadi KI, Widdah ME, US KA, Shalahudin , MY M. Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. SRP. (2020), [cited March 28, 2021]; 11(10): 874-883. doi:10.31838/srp.2020.10.131 Harvard Style Hakim, L., Rosadi, . K. I., Widdah, . M. E., US, . K. A., Shalahudin, . & MY, . M. (2020) Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. SRP, 11 (10), 874-883. doi:10.31838/srp.2020.10.131 Turabian Style Hakim, Lukman, Kemas Imron Rosadi, Minnah El Widdah, Kasful Anwar US, Shalahudin, and Mahmud MY. 2020. Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. Systematic Reviews in Pharmacy, 11 (10), 874-883. doi:10.31838/srp.2020.10.131 Chicago Style Hakim, Lukman, Kemas Imron Rosadi, Minnah El Widdah, Kasful Anwar US, Shalahudin, and Mahmud MY. "Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?." Systematic Reviews in Pharmacy 11 (2020), 874-883. doi:10.31838/srp.2020.10.131 MLA (The Modern Language Association) Style Hakim, Lukman, Kemas Imron Rosadi, Minnah El Widdah, Kasful Anwar US, Shalahudin, and Mahmud MY. "Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?." Systematic Reviews in Pharmacy 11.10 (2020), 874-883. Print. doi:10.31838/srp.2020.10.131 APA (American Psychological Association) Style Hakim, L., Rosadi, . K. I., Widdah, . M. E., US, . K. A., Shalahudin, . & MY, . M. (2020) Did PDCA Cycle, Service Quality and Innovation Capability Influence Private Universities Performance?. Systematic Reviews in Pharmacy, 11 (10), 874-883. doi:10.31838/srp.2020.10.131 |
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