How do Empathy and Assurance Matter in Determining Customer?s Satisfaction?
Abstract
Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam
The objective of this literature is to inspect the role of assurance and empathy on customer satisfaction in Malaysia. Customers collected data, and SPSS was used to evaluate the testing of the hypotheses. The findings indicated that in Malaysia, there are positive ties between customer service and empathy and satisfaction. These findings satisfy potential researchers and policymakers who will develop policies that improve the country's customer service.
| How to Cite this Article |
| Pubmed Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. SRP. 2020; 11(1): 1014-1020. doi:10.5530/srp.2020.1.128 Web Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. http://www.sysrevpharm.org/?mno=128602 [Access: March 28, 2021]. doi:10.5530/srp.2020.1.128 AMA (American Medical Association) Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. SRP. 2020; 11(1): 1014-1020. doi:10.5530/srp.2020.1.128 Vancouver/ICMJE Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. SRP. (2020), [cited March 28, 2021]; 11(1): 1014-1020. doi:10.5530/srp.2020.1.128 Harvard Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam (2020) How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. SRP, 11 (1), 1014-1020. doi:10.5530/srp.2020.1.128 Turabian Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. 2020. How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. Systematic Reviews in Pharmacy, 11 (1), 1014-1020. doi:10.5530/srp.2020.1.128 Chicago Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. "How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?." Systematic Reviews in Pharmacy 11 (2020), 1014-1020. doi:10.5530/srp.2020.1.128 MLA (The Modern Language Association) Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam. "How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?." Systematic Reviews in Pharmacy 11.1 (2020), 1014-1020. Print. doi:10.5530/srp.2020.1.128 APA (American Psychological Association) Style Sakinahmohdshukri, Ali kKhatibi, S.M. FerdousAzam (2020) How do Empathy and Assurance Matter in Determining Customer’s Satisfaction?. Systematic Reviews in Pharmacy, 11 (1), 1014-1020. doi:10.5530/srp.2020.1.128 |
Abstract
PDF
How to cite this article
Related Records