Abstract

M.M. Vaheed, Juhaini Jabar, M.A. Burhanuddin, M. N. T. Tahir.

Analyses of unsuccessful purchases of ICT systems, from challenged implementations are contributed to multiple parties in the equation—the groups in government agencies and the private vendors, inevitably view this process from their respective angles and perspectives. The government as a contractor seeks to hire the most effective vendor that a given budget will allow, while the vendor seeks to secure the best price possible for the delivered services. The vendor will be versed in technical concepts and lingo that may not be clear to a governmental agency negotiating a contract. Likewise, the agency groups in this setting would likely not have knowledge of ICT technical procedures and concepts that might be equally new to certain groups within the agencies. As a result, the gap in the field of knowledge within these groups are discovered and can be understood as a vital component in these procedures, but one that is frequently beset by multiple potential barriers. This study discloses that ICT vendors’ participation in pre-tender planning phases would unravel the inadequacy of most business and technical reports and provide accurate assessments of organizational adequate needs. Hence, significantly reducing challenged ICT implementations.