Abstract

Halimah Al-blooshi, Samer Ali Al-shami, Safiah Sidek

Diabetes mellitus is one of the widespread chronic diseases at the global level, but with different proportions. The United Arab Emirates UAE is one of the countries suffering from diabetes. In line with the support of the health sector on the one hand and raising the level of awareness for citizens on the other hand, Mobile Health has been adopted to provide and facilitate health services for citizens at the time and place appropriate for the patient. Despite the media momentum of Mobile Health, usage levels are still low. However, there is a demand for the use of health phones, especially in light of the Covid19. Therefore, this paper aims to determine the demographic and social factors of health phone users for the diabetes epidemic in the UAE. This paper also aims to identify effective factors to motivate users. The results of this study show that relatively more male and female employees are able to pay wages, whose ages range between 20 and 30. The study also shows the importance of the quality of health telephone services as one of the most important factors driving the use, especially in the quality of the system, interaction and information