Quality of Work Life and Nurse Performance: The Mediation of Job Satisfaction in Pandemic Era

Abstract

Diana, Anis Eliyana, Mukhtadi, Alvin Permana Emur

To advance understanding of Nurse Performance during the Covid-19 pandemic, this study investigates the effect of Quality of Work Life (QWL) on Nurse Performance (NP) with Job Satisfaction (JS) as a mediating variable. Organizations related to health services such as hospitals are involved in the response to the Covid-19 pandemic and nurses are the health workers who most often deal directly with patients. This study measures the Quality of Work Life, Nurse Performance, and Job Satisfaction of 100 nurses at Airlangga University Hospital. The results of this study found a significant relationship between Quality of Work Life and Nurse Performance, Quality of Work Life and Job Satisfaction, Job Satisfaction and Nurse Performance, and Quality of Work Life and Nurse Performance with Job Satisfaction as mediation. Job Satisfaction becomes a partial mediator. The results can serve as a consideration or increase understanding for hospital or nursing management that fostering a Quality of Work Life that affects a nurse's Job Satisfaction will ultimately build a better Nurse Performance.